Treating Customers Fairly (TCF)
At Independent Mortgage Network, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority (FSA) initiative 'Treating Customers Fairly (TCF)'.
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our commitment to you
We will:-
- Connect you with a fully qualified, professional adviser that is ideally suited to deal with your enquiry
- Only pass on your details to approved members of the H L Partnership Limited mortgage network
- Treat all your information in strictest confidence and will not use your details for any purpose other than in connection with your enquiry
- Give you access to a formal complaints procedure should you become unhappy with our service or the service of our advisers
Our advisers' commitment to you
Our advisers will:-
- Provide you with clear information about the products and services that they offer, including fees and charges
- Ascertain your individual needs, preferences and circumstances before recommending a mortgage, insurance or loan product
- Only recommend a product that they consider suitable for you and that you can afford. This will always be the most appropriate from the available options
- Not recommend a product if they cannot find one that is consider suitable or does not meet your needs
- Encourage you to ask if there is something you do not understand
How you can help us
To help us give you the most appropriate advice, we will ask you to:-
- Tell us as much as possible about your income and outgoings, to enable us to properly assess your situation and establish how much you can afford
- Let us know about changes that might affect your ability to repay a mortgage or loan, or circumstances which may affect your insurance premiums or cover
- Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you do not understand
- Tell us if you think there are ways we can improve our service
Thank you for choosing Independent Mortgage Network.
What People Say
Mrs Howell, West Sussex
“Recently I was in need of mortgage advice, this was a real concern until I met an adviser who 'calmed my fears'. My options were explained carefully in a language I understood. I needed to know I was going to be financially secure and after our first meeting I felt I were in safe hands!.”